3 tips for modern customer engagement By David Hauser By now, many companies have accelerated their digital transformation — adopting technology to transform business — to meet consumer demand. From adding e-commerce online shopping capabilities to implementing new or updated chatbot services for increased call center volumes, customer service is at the forefront of this … Read more
Success in the age of connectivity Every business has a problem to solve. Whether it’s increasing engagement with existing customers, coming up with more efficient internal workflows, or trying to break into a new market, businesses are constantly trying to fit hundreds of puzzle pieces together in order to meet their goals. The simplest … Read more
How to choose your MuleSoft implementation partner If your business is looking at implementing MuleSoft for your system integration needs, it’s important to find a partner that can get you the most out of your investment. Here are some important things to look out for when choosing a MuleSoft implementation partner: 1. Understand their expertise … Read more
What is MuleSoft used for? If your IT systems are disconnected and not supporting your operations to help you serve your customers better, a MuleSoft implementation might be the solution for you. MuleSoft is an integration software for connecting applications, data, and devices. It does this using APIs, or application programming interfaces, to create a … Read more
Introduction to APIs – Part 2 By Alexandra Martinez In my last blog post we talked about what an API is – an application programming interface. We learned about an API’s anatomy; that it contains inputs and outputs, and operations and data types. We also understood why the implementation is not really important to those … Read more
Introduction to APIs – Part 1 By Alexandra Martinez Have you heard the term API before, but feel like you can’t fully describe what it means? Does it seem like everyone in technology is leaning towards having APIs within their systems, and it sounds like a big deal, but you’re not sure why that is? … Read more
How to choose your Appian implementation partner If your business is looking at implementing Appian for your business process management and automation needs, it’s important to find a partner that can get you the most out of your investment. Here are some important things to look out for when choosing an Appian implementation partner: 1. … Read more
What is Appian used for? If you’re wasting money on inefficient manual processes and falling behind the competition because your operations can’t keep up, an Appian implementation might be the solution for you. Appian is software that helps organizations build automated workflows and applications. As an award-winning Appian partner, we’re here to help you understand … Read more
How MuleSoft drives organizational value and effectiveness By Aaron Wentzell Centers of Excellence (CoEs) provide organizations with the shared resources, best practices, and standards they require to maximize value and efficiency. In today’s era of digital transformation, a CoE can be vital for helping enterprises realize their transformation initiatives. A decade ago, centers of excellence … Read more
How regression tests can save you time and money – Part 2 By Alexandra Martinez In my previous post, How regression tests can save you time and money – Part 1, we talked about how regression testing can save you time, featuring a real-life scenario where we went from spending 50% of our time on … Read more
Bits In Glass (BIG) empowers the world’s most forward-thinking companies to adapt and navigate a rapidly changing automation landscape. As a trusted global boutique consulting firm, we combine a personalized, client-focused approach with the ability to scale and deliver impactful solutions globally. We design, create, and manage data and AI-driven processes tailored to solve your unique business challenges so you can build digital agility into your future.
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