Award-winning, global business process automation consulting that helps you unlock the potential of your people, processes, and data
A myriad of advanced technologies, cognitive capabilities, systems, and infrastructure are converging. Organizations want solutions that enable these vital operational components to work together, scale, and produce competitive advantage.
That’s where BIG exceeds.
We work with these industry-leading platforms and determine the best combination of complementary technologies to deliver the results our clients demand.
Our BIG Program accelerates delivery and adoption of Appian, MuleSoft, and Pega by addressing the challenges most organizations face when rolling out platform technologies. Our approach helps you bring out the best capabilities, reliability, and scale automation has to offer.
We help you articulate your future-state vision, analyze risks, evaluate alternative approaches, and make strategic choices that lead to sustainable value creation.
We combine strategy, process and actions into an Agile plan that provides frequent, targeted deliverables in support of large scale initiatives (LSI).
We maintain and enhance the applications in production and ensure continuous user feedback to Design and Build teams.
“Bits In Glass has been a critical partner in our Appian development journey. Everyone we’ve worked with has been exceptional and takes our long-term success seriously.”
– Melanie Emmel, Senior Director, TPG
As a 15-year Appian partner and 10-year MuleSoft partner, we’ve built our reputation on designing, building, and managing high-performance programs that bring out the best of automation and integration platform technologies.
We streamline and automate business processes, tasks, and workflows across a unified workforce.
We integrate different systems and applications to allow them to communicate, share data, and operate seamlessly as a unified whole.
Use case: Improved customer campaigns Goal A leading multinational telecommunications company needed to improve the success rate of its customer campaigns for cross-selling and up-selling products and services. Challenges Customer campaigns were sent through multiple
Reducing account opening time from days to 5 mins Coast Capital Savings, a member-owned credit union, was looking to expand its operations across Canada. To do so, it needed to modernize its account opening process
Use case: 360 degree student journey Goal A comprehensive university offering 150+ degree options both online and on-campus needed to provide a better student experience by improving how it captures and connects student data. Challenges
Customers no longer distinguish between online and offline experiences To rise to the top in customer experience and improve their digital journey, you need to create personalized touchpoints that resonate across all your digital channels.
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