Modernized banking improves customer experience

Modernized online banking through API integrations

A specialized commercial bank providing both business and personal banking services was looking to modernize all systems and operations to get and retain more customers as well as better position the company in the market.

The bank was using a third-party service for its online banking platform, making it difficult to make changes and introduce new offerings. Plus, customers experienced a major disconnect between in-branch and online services. The bank was stuck and its customers weren’t happy.

Find out how an API-led approach to integration enabled the bank to launch a full suite of modern online banking services, improving customer experiences and enhancing business agility. 

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