CASE STUDIES Archives - Bits In Glass

Accelerating Growth with Smarter Onboarding: How a Global Logistics Provider Modernized Acquisition Integration

April 3, 2025April 3, 2025 by Michelle

Logistics

About the Client As the world’s largest temperature-controlled warehousing provider, this global logistics company set out to expand even further—acquiring logistics and storage companies to become the leading force in cold storage. But with rapid growth came a familiar challenge: integrating each new acquisition quickly and efficiently without disrupting operations. The Challenge Modernize legacy systems … Read more

Unifying Terminal Operations for Rail Efficiency: A Smarter Approach to Train Management

April 3, 2025April 3, 2025 by Michelle

About the Client With the only single-line transnational railroad in North America, this major railway company moves essential goods across a sprawling 20,000-mile network spanning the U.S., Canada, and Mexico. To maintain service excellence across such a vast infrastructure, they needed to overcome a key operational challenge: fragmented terminal management. The Challenge Train masters were … Read more

How an API-Led Integration Helped Modernize Airline Operations Saving $100M+ a Year

April 3, 2025April 3, 2025 by Michelle

Integration in Aviation

About the Client A leading international airline, operating across six continents and serving over 50 million passengers annually, faced a growing challenge: its decades-old Passenger Service System (PSS) was outdated, complex, and slowing down growth. With a vision to scale efficiently and improve customer experience, the airline turned to a modern integration strategy to overhaul … Read more

Modernized banking improves customer experience

June 21, 2023October 13, 2022 by Tim Hale

Modernized online banking through API integrations A specialized commercial bank providing both business and personal banking services was looking to modernize all systems and operations to get and retain more customers as well as better position the company in the market. The bank was using a third-party service for its online banking platform, making it difficult to … Read more

Lowered operations costs by $100,000 per day

November 30, 2023March 25, 2022 by Tim Hale

Automated asset lifecycle management revolutionizes oil well operations An integrated energy company that explores and produces oil and natural gas needed to automate its oil and gas asset lifecycle management process for tighter alignment with complex regulatory requirements. The company was managing its asset lifecycling with inefficient manual paper-based documents and processes, causing critical delays, … Read more

Fraud prevention investigation time reduced by 40%

November 30, 2023March 25, 2022 by Tim Hale

Improving company and customer protection with automation Payoneer, a global fintech company, needed to modernize its fraud prevention and anti-money laundering processes to improve its account holder protection. Employees were manually investigating potential fraud through auto-generated reports, emails, phone calls, and other manual forms of communication, which delayed investigations. Find out how automation reduced the … Read more

Enabled online account openings

November 30, 2023March 25, 2022 by Tim Hale

Reducing account opening time from days to 5 mins Coast Capital Savings, a member-owned credit union, was looking to expand its operations across Canada. To do so, it needed to modernize its account opening process to meet different requirements across each province. Employees were manually opening new accounts for customers, working through numerous fraud prevention … Read more

Enabled fully digital insurance buying

November 30, 2023March 25, 2022 by Tim Hale

Allowing customers to buy and manage their insurance online aha Insurance’s founder wanted to create an insurance company that allows customers to quote, purchase, and manage their policies entirely online, providing a 100% online insurance experience. Find out how system integration enabled the company to launch as Canada’s first fully-featured online digital insurance broker. You … Read more

Enabled $100 million in annual cost savings

November 30, 2023March 25, 2022 by Tim Hale

Modernizing passenger service with API-led integration A major domestic and international airline was striving to be recognized as an international airline of choice for travelers around the world. To do so, it needed to upgrade its 40+ year old Passenger Service System (PSS) to keep up with the modern traveler. The airline’s legacy system lacked … Read more

Accelerated insurance quoting from 48 hours to 10 mins

November 30, 2023March 25, 2022 by Tim Hale

Automating liability quoting process with API-led integration An insurance company specializing in property and casualty specialty insurance needed to modernize its general liability quoting process to respond to more requests, and turn them around faster. The company receives approximately 8,000 requests for policy quotes each month. Employees were manually compiling quotes, which would take up … Read more

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