Streamlined missionary enrollment

Use case: Streamlined missionary enrollment


A non-profit mutual benefit administrator offering health and financial benefits and other welfare plans to participating employers, including thousands of religious missionaries needed a modern application to enroll and evaluate the benefits and coverage of senior citizen missionaries.


  • Legacy application had minimal tracking and reporting which caused enrollment processing delays
  • Senior missionaries had no visibility into their enrollment status causing confusion and high call volumes
  • Benefits were determined manually which created unnecessary re-work


  • Built a secure digital application for senior missionary enrollment
  • Enhanced reporting with modern interfaces and visualizations
  • Created a portal with simple step-by-step enrollment and automated welcome letters and notifications
  • Enabled automated business rules for coverage recommendations


  • Significantly decreased enrollment time for senior missionaries
  • Streamlined communication between staff and missionaries
  • Provided senior missionaries with visibility into their enrollment
  • Improved coverage recommendations


About BIG

Bits In Glass is an award-winning software consulting firm. We combine our deep industry expertise and experience with the best names in technology to provide innovative solutions to your unique business challenges. Our expert consultants excel at solving complex technical problems across industries and verticals, specializing in healthcare, financial services, insurance, and the public sector. Let us help you improve operations, drive better customer experiences, and return more to your bottom line.

Subscribe to Bits In Glass

Get the latest news and updates directly in your inbox.

Check out our video library!

Learn how Appian helped top brands gain success.