Use case: Accelerated move-in and move-out
Goal
A single-family rental operator was looking to automate its operations at scale to accelerate the move-in and move-out process to turnaround properties faster and earn a higher return on investment.
Challenges
- Needed a single source of truth for all the processes and documentation their staff, vendors, and residents use
- Property turnovers were taking too long and incurring extra costs
- Struggled with a high percentage of unnecessary rework waste
- Residents were frustrated with manual documentation
Solutions
- Built an automated digital application to replace manual documentation
- Provided multiple portals for staff, vendor, and resident access
- Enabled offline capabilities for ease of use anywhere
- Integrated with back-office and external systems
Results
- Accelerated move-in move-out turnaround time by 50%
- Accelerated maintenance work turnaround time by over 40%
- Increased the company’s portfolio by 5,000 homes
- Dramatically reduced manual waste and inefficiencies
