Automated medical requests

Use case: Automated medical requests


A department of the federal government responsible for ensuring that high-quality health services are accessible to Canadians needed to streamline its process for managing request submissions for specialized medications and medical devices not yet approved for distribution in the market.


  • Providers and patients experienced frustration and request delays due to highly manual submission process
  • Request process was slowed by data entry errors across systems
  • Management didn’t have visibility into submissions for decision making
  • Struggled with regulatory requirements


  • Built an external application for online request submissions
  • Created a standardized and consolidated process to eliminate disconnected and siloed data
  • Created a flexible reporting tool
  • Designed a unique, tiered user authentication process and system


  • Accelerated response time to meet critical medical needs
  • Reduced regulatory burden with improved process design
  • Enabled real-time analytics for improved reporting
  • Improved security through user authentication


About BIG

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