Automated fraud prevention investigations

Use case: Automated fraud prevention investigations


Payoneer is a fintech company that provides business-to-business money transfers, digital payment services, working capital, and cross-border transactions in 200 countries and 150+ local currencies. Payoneer was looking to automate its case identification and investigation as well as the completion and submission of Suspicious Activity Reports (SAR).


  • Unnecessary time wasted with manual case identification and investigation
  • Investigations took longer than needed with an inefficient and disconnected case management process
  • Intensive employee intervention
  • Manual data entry caused risks of inaccurate information


  • Built a case management application to reduce manual intervention and improve efficiencies
  • Integrated the application with back-office systems
  • Automated case identification, investigation, and SAR completion
  • Enabled a detailed audit trail


  • Reduced handling time to investigate and submit SARs by 40%
  • Better business and customer protection
  • Limited risk and exposure to financial fraud
  • Improved productivity by reducing manual intervention


About BIG

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