Transforming the communication industry

Explore Pega’s solutions for the communication service providers in mind.

Intelligent automation

Need to increase network capacity, efficiently deploy new 5G and fiber networks, or simplify order fulfillment? Use powerful solutions – like robotics, end-to-end automation, and AI – to streamline and digitize complex operations, while keeping margins high and bringing value to customers, fast.

Fulfill orders

Use intelligent automation and robotics to orchestrate and automate orders. Connect front and back offices, partners, and customers across channels to optimize operations and boost customer satisfaction.

Manage network deployment

Accelerate fiber connections and mobile coverage during network rollout with intelligent automation. Case management, robotics, and low-code development help you build better and faster at lower cost.

Handle network maintenance

Create end-to-end visibility of complex processes and analyze live data related to rules, costs, and other criteria. Select the most effective delivery methods, equipment, vendors, or contractors to address and resolve problems.

Ready to crush complexity?

Learn how real digital transformation happens at Google, Vodafone, Sprint and more.

Key features


Banish churn

Use advanced analytics and event monitoring to predict in real time when a customer is likely to leave.

Increase revenue

Increase average revenue per user (ARPU) by anticipating customer needs using real-time context.

Always on outbound

Build interest in preferred channels, and delight them with a flawless omni-channel experience.

Boost loyalty and retention

Use advanced analytics and event monitoring to predict in real-time when a customer is likely to leave. Define a budget based on lifetime value, and employ multiple modes of retention to ensure effectiveness.

Check out our partners

Not sure where to start?

Technology is changing the workplace and you know digital transformation is important for your business. But if you’re like most people, you don’t have a clear path on how to get started.

We’ve got you covered with our guide.

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