Use case: Automated medical requests
Goal
A department of the federal government responsible for ensuring that high-quality health services are accessible to Canadians needed to streamline its process for managing request submissions for specialized medications and medical devices not yet approved for distribution in the market.
Challenges
- Providers and patients experienced frustration and request delays due to highly manual submission process
- Request process was slowed by data entry errors across systems
- Management didn’t have visibility into submissions for decision making
- Struggled with regulatory requirements
Solutions
- Built an external application for online request submissions
- Created a standardized and consolidated process to eliminate disconnected and siloed data
- Created a flexible reporting tool
- Designed a unique, tiered user authentication process and system
Results
- Accelerated response time to meet critical medical needs
- Reduced regulatory burden with improved process design
- Enabled real-time analytics for improved reporting
- Improved security through user authentication
